Help Centre

46bd FAQ

Find answers to all your questions about deposits, withdrawals, accounts, KYC, live casino, and responsible gambling — all in one place.

Welcome to 46bd. On this page we have compiled the questions our players ask most often — so you can find a solution to any issue quickly and easily. From making a deposit to account verification, live casino, or responsible gambling guidelines — everything is explained step by step below. If you cannot find an answer to your question, contact our 24/7 support team.

How to Deposit

Log in to 46bd, go to the "Deposit" option, and select bKash. Send money to the provided bKash number and enter the transaction ID in the form. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes. If there is a delay, contact us via live chat.

Yes, Nagad is one of our approved payment methods. Select Nagad from the deposit page and send money to the number shown. Save the reference number or transaction ID — you may need to provide it to support if required. The minimum deposit is ৳200.

At 46bd, the minimum deposit amount across all payment methods — bKash, Nagad, Rocket, and bank transfer — is ৳200. Transactions below this amount will not be processed. For larger amounts, you may use bank transfer (such as Dutch-Bangla, BRAC, or Islami Bank).

Occasional network issues may cause a short delay. Please wait 15 minutes. If your balance still has not been updated, contact us via live chat or email [email protected] with your transaction ID and amount. Our support team is active 24/7 and ready to resolve issues quickly.
Account & Login

To log in from a new device or browser, simply enter your registered username and password. There may be an additional verification step for security. If you have forgotten your password, use the "Forgot Password" option on the login page or contact support.

To register, you need a valid mobile number or email address, a password, and your full name. You must be at least 21 years old. Please provide accurate information during registration — the same details will be used for identity verification (KYC) later.

The cause may be an incorrect password, incorrect username, or your account being temporarily locked. Clear your browser cookies and cache and try again. If the problem continues, email [email protected] or let us know via live chat. Our team will help you recover your account quickly.

Use a password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and special characters. Do not use your date of birth or name as a password. Avoid using the same password on other sites.

If you want to change your username after registration, you will need to contact the support team. Submit your request via live chat or at [email protected]. The request will be processed after identity verification.
Responsible Gambling

If you feel that gambling is getting out of control, contact us immediately at [email protected] or via live chat. Our support team can communicate in Bengali and will help you take the necessary steps. You can also speak with a family member or someone you trust.

46bd offers cooling-off periods and self-exclusion. To take a break for a set period (from a few days to several months), submit a request to support. A permanent self-exclusion for a long-term break can also be requested. We take action as soon as we receive your request.

Some warning signs: spending more than your budget, placing more bets to recover lost money, lying about gambling, hiding it from family and friends, and being unable to focus on daily tasks. If you notice these signs, contact support without delay.

Yes, 46bd can set a daily, weekly, or monthly deposit limit at your request. This is an important tool for responsible gambling. Contact us via live chat or at [email protected] to set a limit — once a limit is in place, it cannot be increased before the specified period ends.
Identity Verification (KYC)

A National ID card (NID), passport, or driving licence is accepted. The document must be clear and not expired; scans or photos of both sides may be required. A recent utility bill or bank statement may be requested for address verification.

The reason for rejection is usually communicated by email — for example, an unclear photo, an expired document, or a mismatch in details. Correct the issue and resubmit. If problems persist, write to [email protected] with full details; our KYC team will assist you.

Yes, this is mandatory. The name registered at 46bd must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected. Providing the correct name at the time of registration is therefore very important.

All personal information at 46bd is protected through SSL encryption. Only authorised staff can access the information for verification purposes. Information is not sold or shared with third parties. Please read our privacy policy for more details.
Live Casino

Yes, the 46bd live casino is fully mobile-friendly. On any Android or iOS smartphone, simply log in through your browser to play with live dealers. For a good experience, ensure you have a stable internet connection (4G or Wi-Fi).

In roulette, a ball is released onto a spinning wheel. Players bet on which number or colour (red/black) the ball will land on. Betting on a specific number gives a lower chance of winning but a higher reward; betting on a colour gives a higher chance but a lower reward. A live dealer manages the entire process.

The 46bd live casino has separate tables for players with different budgets — from low-bet tables to high-end tables. The minimum and maximum bet amounts are clearly displayed at each table. Check the limits before entering a game.

Teen Patti is a popular South Asian card game where each player receives three cards and the best hand wins. Andar Bahar is simpler — one card is placed in the centre of the table and you bet on whether a card of the same value will appear on the "Andar" (left) side or the "Bahar" (right) side. Both games are available in the 46bd live dealer section.

46bd operates on a fair play policy. Live casino games are run using real dealers and physical equipment (cards, roulette wheel), so results are not controlled by software. World-class providers such as Evolution Gaming and Ezugi are used.

Have more questions? We are here to help

The 46bd support team is available 24 hours a day, 7 days a week — in Bengali and English. Contact us through any of the channels below for any issue.

Live Chat — Active 24/7
Log in to go to Support